Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.

Responsibilities

• Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
• Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
• Provide clear and concise information regarding products, services, and policies.
• Document all interactions and resolutions accurately in the support management system.
• Educate customers on product features and offer tips to enhance their experience.
• Collaborate with team members to improve service quality and customer satisfaction.