Project: B2C Technical Support

Location: Remote in Greece

Client: Customer Service Project

ERF ID: 33102 / 33133

Job Overview
Are you passionate about technology and customer support? Join our team as an Italian-Speaking Technical Support Specialist supporting customers through phone, email, and chat.

This is a great opportunity to build your career in an international and supportive environment while working remotely from Greece.

What You'll Do
Provide professional technical support to Italian-speaking customers via phone, email, and chat
Resolve customer issues efficiently and ensure a high level of satisfaction
Build strong customer relationships through empathy, professionalism, and clear communication
Record all customer interactions accurately in the CRM system
Escalate more complex cases when necessary to ensure timely resolution
Work closely with your team and management to maintain service excellence
Identify...