Mercier Consultancy is looking for an Italian Speaking Roadside Assistance Representative to support a distinguished luxury car brand in Greece. In this role, you will provide exceptional assistance to Italian-speaking customers, ensuring their experience reflects the high standards of the brand.

Your ability to communicate effectively in Italian will help customers resolve their vehicle-related issues promptly and professionally, delivering outstanding customer service in challenging roadside situations.

Responsibilities

• Provide efficient and professional roadside assistance to Italian-speaking customers via phone and digital channels
• Assess customer needs accurately and deliver suitable solutions in a timely manner
• Collaborate with service providers, including towing and repair services, to facilitate quick assistance
• Maintain detailed records of customer interactions within the CRM system
• Ensure courteous, empathetic, ...