Mercier Consultancy MD is looking for a motivated Italian Speaking Rent-a-Car Customer Service Consultant to join our vibrant team in Sofia, Bulgaria. This role offers a fantastic opportunity to work in a dynamic environment with a focus on providing exceptional customer service to our Italian-speaking clients within the car rental sector.

As a Customer Service Consultant, you will be responsible for assisting clients with their rental car needs, handling inquiries, resolving issues, and ensuring a seamless rental experience.

Key Responsibilities:

• Provide excellent customer support to Italian-speaking clients via phone, email, and chat.
• Manage bookings, resolve customer queries, and address service-related concerns promptly.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Handle customer complaints professionally and work towards swift resolution.
• Coordinate with internal teams to ...