Mercier Consultancy MD is proud to offer an exciting opportunity for an Italian Speaking Player Support Specialist to join our team in Sofia, Bulgaria. This position includes paid relocation to Sofia and is perfect for individuals passionate about gaming and dedicated to delivering excellent player support. You will be the key contact for Italian-speaking players, helping them with their game-related inquiries and ensuring an outstanding player experience.

Key Responsibilities

• Provide high-quality player support to Italian-speaking players through email communication.
• Assist players with technical issues, account management, and game-related questions.
• Resolve player concerns promptly and professionally to maintain player satisfaction.
• Accurately document all player interactions and feedback to improve support services.
• Collaborate with internal teams to communicate player feedback and contribute to product improvements.