Patrique Mercier Recruitment FR is excited to offer a position for an Italian Speaking Frontline Support Representative. This role is ideal for individuals who are enthusiastic about providing excellent customer service and support to Italian-speaking clients. Join our team and be the first point of contact for customers while working in a vibrant and multicultural environment.

Responsibilities

• Deliver exceptional frontline support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account issues.
• Troubleshoot and resolve customer complaints efficiently to boost customer satisfaction.
• Accurately document all customer interactions in the CRM system for effective follow-up and reporting.
• Work closely with team members to maintain high service standards and enhance customer experiences.
• Identify op...