Mercier Consultancy is delighted to announce an opportunity for an Italian Speaking Email Support Specialist to join our vibrant team! In this crucial position, you will provide exceptional email support to our Italian-speaking customers, ensuring their questions and concerns are handled with care and professionalism.

As an Italian Speaking Email Support Specialist, your primary responsibilities will include addressing client inquiries, resolving issues, and offering assistance regarding our services. Your fluency in Italian will be vital for clear communication and fostering positive customer relationships.

Responsibilities

• Respond to client inquiries and support requests via email in Italian
• Efficiently troubleshoot and resolve client issues to ensure high levels of satisfaction
• Document all client interactions accurately in our CRM system
• Provide comprehensive information about products and services as needed
• Collabora...