Your Role

• Handle incoming customer requests via phone, email, and chat
• Deliver high-quality customer service inquiries, including deliveries, warranties, refunds, and order-related questions
• Provide inbound sales support, promoting products and identifying opportunities to increase customer value
• Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems
• Update customers proactively on case progress and resolutions to maximize customer satisfaction
• Resolve issues efficiently while meeting service level agreements (SLAs)
• Collaborate with internal teams to deliver a seamless customer experience
• Contribute to achieving quarterly sales goals while maintaining excellent service quality

Your Qualifications

• Native or fluent Italian (C1-C2 level) with good English skills
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