Patrique Mercier Recruitment FR specializes in connecting skilled individuals with exciting career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for an Online Travel Agency. This position is ideal for passionate travel enthusiasts who excel in providing outstanding customer service to Italian-speaking clients as they navigate their travel arrangements.

Responsibilities

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat for their online travel bookings.
• Assist customers with inquiries related to itineraries, changes, cancellations, and travel policies.
• Resolve customer issues and complaints promptly to ensure a positive travel experience.
• Document customer interactions accurately for future reference and follow-up.
• Collaborate with travel partners and internal teams to provide comprehensive solutions for clients.
• Stay updated on c...