Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this role, you will be the primary point of contact for our Italian-speaking clients, providing them with expert support as they navigate our mobile banking platform. Your linguistic skills and dedication to customer service will be essential in ensuring a seamless banking experience for our clients.

This position is perfect for individuals who are enthusiastic about technology and financial services. If you are a problem-solver with a passion for helping others, we want to hear from you!

Responsibilities

• Assist customers in Italian via phone, email, and chat with inquiries regarding mobile banking services
• Provide information about account management, transactions, and app functionality
• Document customer interactions and resolutions in our customer relationship manage...