Mercier Consultancy is pleased to offer an opportunity for an Italian-Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this vital role, you will provide exceptional support to our Italian-speaking clients, assisting them with their automotive insurance inquiries and claims processes. Your fluency in Italian will be essential in ensuring a seamless and supportive experience for our customers.

This position is ideal for individuals who have a passion for customer service and a keen interest in the automotive industry. Join us in helping our clients navigate their insurance and claims needs with ease!

Responsibilities

• Respond to customer inquiries in Italian through phone, email, and chat
• Assist clients with questions related to automotive insurance policy details and claims processes
• Document customer interactions accurately in our CRM system
• Collaborate with claims adjusters and inter...