Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching talented professionals with rewarding job opportunities across Greece. We are currently on the lookout for an Italian Speaking Customer Happiness Specialist to join our exceptional team. In this critical role, you will focus on ensuring that our Italian-speaking customers have joyful and fulfilling interactions throughout their experience with our services.

Responsibilities

• Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
• Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
• Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
• Identify opportunities to improve the customer experience based on direct interactions and feedback.
• Collabo...