Mercier Consultancy MD is seeking proactive Italian-Speaking Customer Experts to join our team supporting a leading messaging app in Greece. This role involves providing excellent customer service to Italian-speaking users, assisting with inquiries, troubleshooting, and ensuring a smooth user experience.

Key Responsibilities

• Deliver timely and professional support to Italian-speaking customers via phone, email, and chat regarding messaging app features, account issues, and technical support.
• Resolve user problems efficiently, escalating complex cases when necessary.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with technical teams to provide feedback and improve customer experience.
• Stay updated on product updates, app functionalities, and company policies.
• Contribute to team goals and continuous process improvements.

Requirements

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