Mercier Consultancy MD is excited to offer an opportunity for Italian-Speaking Customer Experts to join our team supporting Dyson in Greece. This role involves delivering outstanding customer service to Italian-speaking customers, helping them with product inquiries, troubleshooting, and after-sales support. Paid relocation to Greece is included to facilitate your transition.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking customers via phone, email, and chat regarding Dyson products and services.
• Assist customers with product information, technical troubleshooting, and resolving service issues efficiently.
• Maintain accurate records of customer interactions and case resolutions in the CRM system.
• Collaborate with internal teams to ensure customer satisfaction and timely issue resolution.
• Stay informed about the latest Dyson product developments, features, and company policies.
• Contribu...