Mercier Consultancy MD is excited to offer an excellent opportunity for Italian-Speaking Customer Experts to join our team supporting a prominent web shop based in Greece. This role involves providing outstanding customer service to Italian-speaking customers, assisting them with order inquiries, product information, and issue resolution to ensure a positive shopping experience.

Key Responsibilities

• Respond professionally to Italian-speaking customers via phone, email, and chat regarding orders, products, payments, and delivery status.
• Assist with resolving customer complaints, returns, and refunds efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Work collaboratively with logistics, sales, and technical teams to ensure timely resolution of customer issues.
• Stay updated on product catalog, company policies, and promotions to provide accurate information.
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