Mercier Consultancy MD is seeking proficient Italian-Speaking Customer Experts to join our team supporting a leading technology company in Greece. In this role, you will provide exceptional customer support to Italian-speaking clients, assisting them with inquiries related to innovative tech products and solutions.

Key Responsibilities

• Deliver professional customer service to Italian-speaking customers via phone, email, and chat regarding technology products and services.
• Assist customers with troubleshooting, product information, and service requests efficiently and accurately.
• Maintain detailed records of customer interactions within the CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve service delivery.
• Stay up-to-date with the latest technology trends, company products, and policies.
• Provide feedback and suggestions to enhance customer service processes and satisfaction....