Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Airline Customer Service Agent. This role is perfect for individuals who are passionate about travel and customer service, as you will be assisting Italian-speaking passengers with their airline-related inquiries and support needs.

Responsibilities

• Provide exceptional customer support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Assist passengers with flight inquiries, bookings, cancellations, and changes.
• Effectively resolve customer complaints and issues promptly and professionally.
• Stay updated on airline policies, procedures, and services to provide accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Participate in ...