Mercier Consultancy is pleased to offer a rewarding opportunity for an Italian Speaking Customer Service Representative to join our Client in the Airline Booking sector, based in Athens, Greece. In this role, you will deliver excellent support to Italian-speaking customers, assisting them with flight bookings, schedule changes, and travel inquiries.

Your fluency in Italian will be essential in providing clear and professional communication, ensuring customers have a smooth and pleasant booking experience. You will handle various customer service tasks, contributing to the efficiency and reputation of our airline booking services.

Responsibilities

• Provide high-quality customer service in Italian related to airline bookings and travel inquiries
• Assist customers with flight reservations, cancellations, changes, and special requests
• Resolve customer complaints and issues with professionalism and empathy
• Maintain accurate records of custom...