Mercier Consultancy is seeking an Italian Customer Agent to join a dynamic team providing exceptional support for subscription-based services in Athens, Greece. This role is ideal for candidates who are fluent in Italian and passionate about delivering outstanding customer service in an international setting.

As a Customer Agent, you will be responsible for assisting Italian-speaking customers with their subscription inquiries, resolving issues, and ensuring a smooth and positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries in Italian via phone, email, and chat
• Assist customers with subscription management, billing questions, and general service inquiries
• Resolve customer issues effectively and escalate complex matters when necessary
• Maintain detailed and accurate records of all customer interactions
• Collaborate with other teams to improve customer satisfaction and service qua...