IT Workplace Support Specialist

About the role: For our Workplace IT team, we are looking for a hands‑on Level2 Onsite Supporter who ensures stable, reliable, and user‑centric IT services at our Zurich site.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardisation of our workplace environment in close collaboration with central IT teams and external partners.

What You Will Do

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and supp...