CTO-WXPS-Tech Support Services is seeking an IT User Support Specialist to join the Laptop Refresh team. This position will provide TIAA staff with new laptops replacing end of life laptops using technical, analytical, and customer experience talent. In this key role on the team, you will be directly responsible for inventory management, scheduling, device imaging, shipping, deployment, and customer care. Delivering over 5000 new laptops to smiling productive staff. The IT User Support Specialist will work closely with Desktop, Service Desk, and Engineering services. The role requires demonstrated experience working with IT, Leaders, and Business partners across the organization as a subject matter expert that can adapt to a fast-changing environment.

**Key Responsibilities and Duties**

• Independently manage multiple daily work priorities around scheduled appointments

• Adheres to Desktop and End User Computing processes, procedures, policies, and job aids