SUMMARY:
IT Technician/ Systems Co-Ordinator POSITION INFO:
Dynamic individual required to take ownership of the IT environment and become a key operational and technical resource within the business reporting to the CIO.
Candidate must be technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.
Key Responsibilities
Manage and operate the internal IT helpdesk function
Act as first responder for IT, systems, and technology-related issues
Diagnose and resolve hardware, software, networking, reporting, and operational system issues
Coordinate and manage escalations to third-party service providers where required
Support and maintain Microsoft Office, Outlook, Excel, and Windows enviro...