Job Description

Summary of Role:
The IT Technician is responsible for supporting the smooth, secure, and effective operation of IT services for both internal staff and external clients. Acting as a first point of contact, the role involves diagnosing and resolving a wide range of hardware, software, network, and assistive technology issues. The IT Technician installs, configures, and maintains IT equipment, including workstations, peripherals, and specialised ergonomic and assistive solutions, ensuring systems are reliable, accessible, and fit for purpose.

The role requires a strong customer-focused approach, providing professional and empathetic support through helpdesk systems, remote access tools, and onsite visits. Working closely with IT and assistive technology teams, the IT Technician supports tailored solutions that enhance productivity and accessibility. The position also contributes to service reliability through pr...