We are seeking an IT Support Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. This role will assist internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware and software issues within a HIPAA-regulated setting.

The ideal candidate will have strong customer service skills, a solid foundation in IT troubleshooting, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troublesh...