About the role

This is the perfect opportunity for school leavers looking to enter into an apprenticeship as an opening to an exciting career in IT. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. You will be based at Paddington Academy in the West London Cluster and may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, The Elms Academy, The Hurlingham Academy). The IT Technician Apprentice post reports to the IT Site Manager.

All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS).

Responsibilities

• Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
• Setting up user accounts, impleme...