Role Overview
We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

Provide onsite and remote IT support for end users.

Troubleshoot hardware, software, network, and connectivity issues.

Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments.

Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.

Manage user accounts, device deployments, and Windows 10/11 migrations

Monitor and support network infrastructure, servers, and connected devices.

Handle incidents and service requests through ticketing systems such as ServiceNow and Remedyforce.

Act as an escalation point for complex te...