The IT Systems Operator is responsible for providing first-line technical support to the company clients on IT and System related matters. Under the coordination of the Operations Lead, this role involves preventive maintenance, troubleshooting technical issues, managing service requests, and ensuring efficient and effective resolution of problems on the IT Systems. The successful candidate will demonstrate excellent communication skills, a solid understanding of our solutions and related infrastructure and software and a very proactive approach to problem-solving, attention to detail and outstanding analytical skills.

Key Responsibilities:

1. Technical Support:

• Monitor systems performance, availability, and vulnerabilities.


• Provide first-level support for hardware, software, network, and application issues.


• Respond to service requests via phone, email, or in-person in a timely and professional manner...