IT System Support (Night shift, 7pm tp 7am) | (BH: )

Fixed Shift based role 7pm to 7am fixed shift (4/3 days a week)

Job Responsibilities:

• Day to day IT helpdesk operation (1st level) to support user’s problem ticket and requests
• Managed Service Provider for (2nd level) helpdesk operation
• Learn and support all other software platforms in the environment.
• Responsible for L1 to L2 infra network and internal system support.
• Serve as first point of contact to internal business users for their computer, printer, and various IT appliances and system usage issue.
• Assist for IT fix assets purchasing, installation, configuration, support and proper update IT assets and licenses info to be reviewed by seniors or support manager.
• Conduct backup and restore when necessary
• Tracking and recording of IT assets & software inventories
• Remote support to users based out of Chin...