Position Overview Our Level 2 IT Technicians / System Administrators are able to provide the next level of network system maintenance and support and are expected to have more in-depth knowledge of hardware, software, and more importantly, networking and security topics than a Level 1 IT Technician. The Level 2 IT Technician should have several years of experience working in the field. Individuals must possess excellent technical and troubleshooting skills, and must also have outstanding personal skills as working closely with customers is imperative. Qualified Candidates Must: * Communicate effectively with customers on both a technical and non-technical level. * Work as part of a team as well as work unsupervised. * Strive to constantly learn new technology and devices. * Be motivated and self-managed. * Often travel to customer locations to directly work with customers and resolve issues on-site. Common Duties and Tasks: * Install, configure, repair, maintain, troubleshoot, and diag...