Job Objectives Supporting your colleagues with IT Incidents and Service Requests Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved Assist our colleagues in Infrastructure & Operations on tasks where hands are needed Purchase equipment and ensure asset management is done according to our processes Ensure that IAM activities are done with proper attention and care Capture and share knowledge through written Knowledge Articles Work closely with the different Service Desks within the organization of Airbus
Job Responsibilities Ensure that users get technical problems resolved as soon as possible Ensure that users are running on a stable and supported PC environment Ensure that Satair has a stable and updated user platform that fits the overall business requirements Manage client software composition and version through official tools Monitor automatic jobs and resolve or escalate any issues Mo...