Anne Corder Recruitment is working with a leading client to recruit a Technical Support Engineer to join their team.

The organisation operates the largest purpose-built alarm receiving centre and remote monitoring station in Europe, delivering critical security and monitoring services to clients across the UK.

This is not a traditional helpdesk role. You will act as a key bridge between IT, data, and customers, taking ownership of application support, ensuring system stability, and delivering a high-quality user experience.

Key Responsibilities

As a Technical Support Engineer, you will:

Provide 2nd line technical and application support to internal users and external customers

Take ownership of escalated issues and manage them through to resolution

Identify root causes of recurring issues and implement long-term fixes

Support system upgrades, testing, and deployment of new features

Maintain and improve internal documentatio...