Job Description

IT Support Technician – Washington area (occasional travel to other sites required)

I am working with client near Washington in Tyne and Wear who are looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. To support all users via remote technologies.

As a Support Desk Technician you will be responsible for: 

Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
Offering in-house support to more complex IT / Network / VOIP issues
Server Configuration and monitoring

You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

2nd Line IT Support Requirements:
For this position you will have previous...