Planning and directing, or executing operations of Service Desk(s), in a respective IT Service Management organization.

Ensuring the continual monitoring of systems and utilization.

Ensuring or processing all kind of tickets related to defects and incidents.

Identifying, analyzing, and logging incidents, restoring normal services and minimizing adverse impact on operations.

Providing appropriate access rights for authorized users, and providing personalized services to users.

Ensuring IT services offered are accessible to users at all times, without any delay or constraints.

A job at this level …

Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines.

Serves with inbound, FAQ-based 1st level customer service for incidents occurring on a regular base, for an assigned application, type of equipment, production line, etc.

Utilizes solution patte...