Purpose

The role of IT Support Technician will lead and manage all day‑to‑day IT 2 and 3 line support activities for schools. The IT Support Technician will liaise with school staff, the IT Service Desk and other 3‑line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with the projects teams to assist with the seamless delivery of technology transition projects. This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager.

Key Responsibilities

• Provide 2 and 3 line support to UK school staff and students
• Support transformation projects
• Work alongside and support strategic technical delivery and IT solutions strategy
• Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability
• Respond to and resolve IT faults...