Position Overview
Mission
EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide. EPFL’s School of Engineering is now looking for an IT Support Technician to join their IT support team onsite at EPFL’s Lausanne campus, with occasional work taking also place at the EPFL Neuchâtel campus. Main duties and responsibilities
IT support: You will join a small, collaborative IT support team with structured onboarding and team support, enabling you to deliver IT support to onsite and remote users either in person, or via emails, tickets, and calls, resolving both basic and progressively more complex issues. Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools. Diagnose and resolve hardware issues. Unified co...