A vacancy currently exists for the position of IT Support Technician.

Key duties and responsibilities include (but are not limited to):

• Manage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times.
• Provide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox/distribution group changes — excluding tenant-level or infrastructure administration).
• Diagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications.
• Diagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (iOS and Android), mobile scanners, and peripheral network equipment at the user level.
• Provide end-user support on ...