SUMMARY:
Be the Hero Behind the Screens! Our client, an authorised financial services provider, is looking for a hands-on IT Support Technician who is ready to deliver top-notch first and second-line support to our end-users. If you are proactive, customer-focused, and love troubleshooting, this is your chance to shine. POSITION INFO:
Key Duties and Responsibilities:

• Be the go-to person for hardware, software, and network issues.
• Diagnose and resolve incidents quickly, escalating when needed.
• Keep tickets updated, documented, and closed efficiently.
• Configure, deploy, and maintain laptops, desktops, and mobile devices.
• Ensure that devices are secure, compliant, and performing at their best.
• Communicate clearly with users, keeping them informed every step of the way.
• Assist with onboarding/offboarding and basic infrastructure support.

Essent...