Service Area High Level Scope Sub Scope

LSS - Local Site Support User On Prem IT support

- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)

- Provisioning and deprovisioning of corporate devices (laptops, phones)

- Replace broken devices with temporary devices in accordance with Ericsson’s processes

- Provide technical guidance to end users for day-to-day IT issues within the office environment

- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).

Office IT Infrastructure Support

- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )

- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited ...