Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution. Provide support to...