Senior Second Line IT Support Technician – macOS focused role

Mainly home working| Up to £39,000 | Mainly remote with some London office presence

Role Overview
Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.

The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.

You will need solid experience providing macOS support on a busy Helpdesk.

You will be working remotely but some office on-site support required too in London. This is as required but the role ...