Position Overview
Key Responsibilities
Provide technical support to all employees across the organization. Troubleshoot a wide variety of issues including connectivity problems, data access, network failures, low computer performance, and cloud migration. Installation and configuration of user and commonly used equipment and devices, including - install updates, perform repairs, carry out maintenance tasks, and handle data transfers. Diagnose and resolve issues with multiple devices such as printers, scanners, desktops, laptops, handheld devices, and servers. Respond to and resolve user-generated support tickets in a timely and efficient manner. Qualifications and Skills Technical training in Microcomputer Systems and Networks or a similar field. (MS O, Windows and Windows Server) At least year of experience in similar support tasks, preferably in industrial or manufacturing environments. years of experience is a strong plus. <...