Description

Job Duty Label: Customer Support Description of Job Duty: • Respond to and resolve customer requests and inquiries by tracking them in ISU’s ticket management system • Provide information and instructions to users on various applications and equipment • Provide direct support via email, phone, remote, and in-person appointments • Identify technical needs of customers and find resolutions to address business needs Percent of total time: 25 Job Duty Label: Technology Support Description of Job Duty: • Install, maintain, and troubleshoot computer equipment and software • Performs routine backup and restores system and data files • Ensure devices are setup in a standard, secure, and consistent manner Percent of total time: 25 Job Duty Label: Operations Support Description of Job Duty: • Schedule customer installations and appointments • Ensure policies and standards are met and procedures are followed by staff • Maintain/manage ITS and CorePlus customer inventories • Tr...