Description
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.


Key Responsibilities

+ Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)

+ Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers

+ Support user account management in Active Directory (user creation, group membership, password resets)

+ Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

+ Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)

+ Document incidents, requests, and resolutions in a ticketing system
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