Your Role
Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements.
Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.
The success of this position is linked to the overall performance of the team: the ability to cross-train other team members; and to share critical information in the goal of excellent customer service.
Support Specialists are primarily responsible for returning staff to billability as quickly as possible after a technology failure.
Because the overall success of the technology support infrastructure is dependent upon this collaboration, Support Specialists are expected to be prodigious communicators and to share a hunger for knowledge about current and new technologies.
This position demands advanced knowledge of ...