ENVIRONMENT:

A document Automation Solutions company is seeking a Junior Support Agent to join their team. You will be the first line of defense for their document management and process automation ecosystem, as well as their Print management software packages that are sold to their customers.

DUTIES:

• Tier 1 Support (Initial triage of the support request)


• Tier 1 Troubleshooting


• System Maintenance


• System Updates

REQUIREMENTS:

Technical Requirements (Must-Haves) – Min 3 years’ experience

• SQL Knowledge (Microsoft SQL) PostgreSQL is an Advantage. Microsoft SQL Server 2016 and above


• Basic Web Technologies Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.


• Basic understanding of AI and Natural Language Prompts


• Technical Troubleshooting skil...