The Help Desk Technician I is an entry-level, on-site position responsible for providing hardware support, device imaging, equipment deployment, and Level 1 technical support to internal and external users. This role focuses on maintaining end-user computing devices, supporting Windows-based environments, and delivering excellent customer service while assisting with daily IT operations.

**Responsibilities**

+ Provide hands-on support for laptops, desktops, and related IT equipment.
+ Perform imaging, configuration, deployment, and maintenance of Windows-based devices.
+ Assist with equipment replacements, refreshes, deployments, and decommissioning activities.
+ Troubleshoot hardware, software, and Microsoft 365 issues.
+ Respond to support requests via phone, email, ticketing system, and in person.
+ Perform password resets and basic account administration tasks.
+ Document, update, and resolve help desk tickets, escalating issues when appropriate....