Become an integral part of JSI as an IT Technical Support Specialist, focusing on identity management, cloud services, and user support. This role encompasses both service desk operations and hands-on administration of core platforms.
At JSI, you will bridge frontline service desk support with operational management, ensuring platform stability and delivering high-quality user services. Your responsibilities include managing Active Directory, Microsoft 365, and endpoint management while supporting escalations with the Service Desk team. This dual focus contributes directly to the resilience and continuity of user services across the organization.
Key Responsibilities:
• Provide end-user support for hardware, software, and connectivity issues
• Administer identity platforms like Active Directory and Microsoft Entra ID
• Manage Microsoft 365 services including licensing and user configuration
• Oversee endpoint management and device lifecycle processes
• Own backup a...