Description
*Email valerie.montoya@rht(.com) for consideration*


Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite.


Top Skills:

+ Enterprise and/or Entertainment Exp.

+ 5+ Years of Exp. in Escalated Service Desk

+ White-Glove/VP/Exec Support

+ M365, SaaS, AD

+ Windows/Mac OS Exp. (Blended Userbase)

+ iOS/Android

+ ITSM (ServiceNow)

+ JAMF / MDM + Endpoint Tools

+ L3 Ticketing

+ Audio/Visual, VC

+ MFA


Requirements
Day-to-Day Responsibilities

+ Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets

+ Deliver white-glove IT support to executives ...