Description
*Email valerie.montoya@rht(.com) for consideration*


We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments.


Key Responsibilities:

+ Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues

+ Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions

+ Support and maintain Windows 11 and Microsoft 365 (O365) user environments

+ Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes

+ Review and interpret Microsoft Intune logs for troubleshoot...