Work Location: Hanoi


Job Description

- Monitor and work on the service desk ticket queue

- Perform analysis on software application functionality

- Collect required information and create bug tickets

- Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)

- Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.

- Maintain the internal knowledge base.



Year of Experience 2+ years of experience



Job Requirements

- Bachelor...